Citibank Short Sale Information


If you are having trouble making your mortgage payments and the value of your home is lower than what you owe; applying for a short sale to prevent foreclosure may be the right choice for you. Citi Mortgage provides its customers with a variety of foreclosure prevention programs. Home Affordable Foreclosure Alternative (HAFA) includes the short sale route. 


Eligibility requirements: 


  • The mortgage loan is delinquent past 60 days or will be due to financial hardship
  • The loan must be owned by Citi Mortgage or by their private investor (Non-GSE Loan)
  • The mortgage loan is the first lien and had been originated on or before January 1, 2009
  • The loan is currently in foreclosure or the borrower is in the process of bankruptcy
  • Documented financial hardship 
  • The property is not condemned 


Reference the Home Affordable Foreclosure Alternative Matrix for more information.



The documentation required for your Short Sale Package to Citibank includes: 


  • Hardship Letter 
  • Third-party Authorization Form 
  • Financial Worksheet 
  • Listing history from the MLS 
  • Listing Agreement 
  • Purchase contract and pre-approval letter from a buyer or proof of funds 
  • Last two (2) years of Tax Returns (include schedules and W-2)
  • Two (2) months Bank Statements 
  • Two (2) most recent Pay Stubs 
  • Form 4506-T – Request for Transcript of Tax Return 
  • Utility bills (gas, water, or electric) must be under the seller’s name and subject property address within the last 12 months
  • If self-employed, submit bank statements and profit and loss statements


Contact Information:


Citi Mortgage Short Sale department: 800-753-3673

Submit your short sale package by email:

Log into your Citi Mortgage account: Citibank Portal


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