COVID-19 Mortgage Relief Contact Information

HERE'S HOW THE BANKS ARE HELPING

WELLS FARGO

wells-fargo

Wells Fargo currently offers payment assistance via short-term payment suspension which places a temporary pause on your loan payments for an initial 3 months. This payment assistance program is not a payment waiver or payment forgiveness. Wells Fargo will work closely with you when you are ready to repay. 

This option is available to assist during COVID-19 impacts such as:

  • Unemployment or underemployment 
  • Illness preventing you from your normal employment 
  • Decline in income
  • Caring for an ill family member that prevents your normal employment 

Phone: (800) 219 -9739 

To learn more about eligibility and how to apply, click here:

Wells Fargo Coronavirus ResponsesWells Fargo Coronavirus Updates

BANK OF AMERICA

bank of america

Bank of America is offering a 30- day forbearance, fee waivers, payment deferrals, and other expanded assistance for mortgage customers. 

Payment Deferral Program: This program is for Bank of America customers who only have one payment due on their loan. Bank of America will defer their home loan payment for up to three months.

Payment Forbearance Program: This program is for Bank of America customers who have more than one payment due on their loan. Bank of America will defer the initial payment for an initial three months. Depending on your situation the repayment of your loan may be extended once it has been reevaluated by Bank of America.  

Third-Party Program: Bank of America will evaluate your situation to determine the best solution for you. They will recommend a forbearance of either three or six months and reevaluate your situation as things change.

Phone: 1-866-466-0979 

To learn more about eligibility and how to apply, click here:

Bank of America Coronavirus UpdatesBank of America Mortgage Assistance Application

CHASE

chase

Chase has committed themselves to help their customers who are currently struggling financially as a result of COVID-19. Chase customers are eligible to request a 90-day payment forbearance, with no related late fees and no negative impact on their credit reports. 

In order to sign up for the payment assistance program, customers must log in to their chase.com account and complete the enrollment process online. 

Phone: 1-888-356-0023

To learn more about eligibility and how to apply, click here: 

Chase COVID-19 Payment Deferral | Chase COVID-19 Mortgage

CITIBANK

citibank

Citibank has taken the initiative to provide its customers who have been affected by the COVID-19 with a variety of assistance programs. Cenlar FSB, which is Citibank’s mortgage sub-servicer, is currently offering a 90-day forbearance, fee waivers, payment deferrals, and other expanded assistance for mortgage customers. For customers who have enrolled in this payment assistance program, no negative reports will be sent to the major credit bureaus.

Phone: (855) 839-6253

To learn more about eligibility and how to apply, click here: 

Cenlar FSB Assistance Options | Citibank COVID-19 Assistance

CREDIT UNION 1

Credit Union

Credit Union 1 bank is helping its clients who have been impacted by the Coronavirus by offering financial relief. For clients who have experienced job loss, illness, or income reduction due to the COVID-19, they may request mortgage relief assistance. To be considered, customers must complete and upload the COVID-19 Mortgage Assistance Application.

Once you have completed the application, please see the instructions on submitting the application.

AMERIFIRST HOME MORTGAGE

amerifirst home mortgage

Amerifirst Home Mortgage is currently offering a variety of relief options for borrowers who have been impacted by COVID-19. Some of the options include a 90-day forbearance, loan modification, repayment, and natural disaster mortgage relief. During these difficult times having financial hardship can cause a significant amount of stress. In order to enroll in the program that best suits your situation, please reach out to speak to a payment assistance specialist. 

Phone: (844) 814-7780

To learn more about eligibility and how to apply, click here: 

Amerifirst Home Mortgage Payment Assistance

CARRINGTON MORTGAGE SERVICES

carrington mortgage

Carrington Mortgage Services is offering a variety of options to help its customers who are experiencing financial hardship due to the Coronavirus pandemic. Some of the options they have available are forbearance, deferment, repayment plan, disaster relief, and loan modification. So, if you are in need of assistance to get back on track with your financial situation, please contact them to obtain the best solution that fits your needs.  They are currently receiving a higher amount of calls and encourage their customers to apply online. 

To learn more about eligibility and how to apply, click here: 

Carrington Mortgage COVID-19 Information | Carrington Mortgage COVID-19 Assistance Request Submit

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